After hours answering service for home service businesses
Leak, no heat, outage, and storm calls still come in after the shop closes. Call24 answers the same business number while it is active, uses the greeting you wrote, takes the name, callback number, address, and the problem, and saves the call so a person can follow up.
How an after hours call is handled
- The call reaches your business number after the shop closes.
- Call24 answers with the greeting you wrote.
- It asks the questions you set: the name, a callback number, the address, and the problem in the caller's words. It can ask how urgent it feels, if you wrote that question.
- The call is saved in the call log, with a recording when one is available.
- If Google Calendar is connected, it can create a calendar event. Without that connection, a person follows up from the call log.
After hours calls by trade
The shop is closed and a pipe is leaking. Our plumbing answering service takes the name, callback, address, and what is leaking, and saves the call.
The heat is out and the shop is closed. Our HVAC answering service notes that the system is not heating and takes the name, callback, and address.
The power is out after hours. Our electrical answering service takes the name, callback, and address, and saves the call. It does not send an electrician.
A leak into a ceiling during a storm. Our roofing answering service asks for the address and what the caller sees.
What the assistant does not do
It does not give repair, safety, or electrical advice. It does not contact emergency services, dispatch a technician, or promise a repair time. Someone at the shop reads the call and decides the next step.
Minutes and plans
After hours talk time comes from the minutes on your plan. Extra minutes use the per minute rate on the Pricing page.
Basic is $99 a month. Pro is $199 a month. 7 day trial on the first paid plan.
AI answering or a live answering service
Smith.ai and Ruby also offer live receptionists. The Smith.ai comparison page lists published Smith.ai prices. The Ruby comparison page does not copy Ruby prices.
How Call24 works as an AI answering service is on its own page, including home services, real estate, and property management.
Smith.ai alternative · Ruby alternative · AI receptionist for home services
Related reading
For the product overview, see the AI answering service for home service businesses.
How shops use AI phone answering is in AI phone answering for home service businesses.
More on the value of after hours call coverage is in its own post.
Call coverage for plumbers, electricians, and HVAC companies.
If you are choosing between a live answering service and an AI receptionist, read answering service vs AI receptionist for plumbing, HVAC, and roofing.
How an assistant handles calls after the office closes is in your AI agent for customer support after hours.
After hours answering service questions
Does the line answer after hours and on weekends?
After hours and weekend calls can reach the same number while it is active. Talk time comes from the minutes on your plan. Extra minutes use the per minute rate on the Pricing page.
Will it handle an emergency call after hours?
After hours calls can reach the same number while it is active. The assistant does not give repair or safety advice, and it does not contact emergency services. You can instruct it to collect a name, number, address, and the problem so a person calls back.
Can it book an appointment after hours?
If Google Calendar is connected, the assistant can create a calendar event. Without that connection, it follows your prompt and you follow up from the call log.
Does it send a technician?
No. The call is saved so a person can follow up. The assistant does not send a technician.