AI answering service for home services and real estate

What an AI answering service is

An AI answering service is a phone receptionist you configure. You attach the business number you already use, then write the greeting and the questions. When a call reaches that number while it is active, Call24 answers and follows that script. It asks for a name, a callback number, an address, and the problem in the caller's words. The call is saved in the call log, with a recording when one is available. A person at the shop reads the log and decides the next step.

You can upload knowledge files so answers stay tied to your business. English, Spanish, and French are in the dashboard language list. If Google Calendar is connected, the assistant can create a calendar event. If it is not, the details stay in the call log. Call24 does not promise a number of jobs, appointments, or leads.

How it differs from a person, voicemail, and a phone menu

A human answering service puts a person on the phone. You give that person a script. Smith.ai offers an AI product and a separate live receptionist service. Ruby answers with live receptionists. Call24 is an assistant you configure, using the minutes on your plan. The Smith.ai comparison page lists published Smith.ai prices. The Ruby comparison page does not copy Ruby prices.

Voicemail stores a recording for someone to listen to later. Call24 asks the questions you wrote, so the log can hold a name, a callback number, and the problem. A phone menu asks the caller to press a number. Call24 takes a spoken request with your greeting.

• Call24. Your greeting, your questions, and a call log.
• Human answering service. A person follows the script you give them. Prices stay on their sites.
• Voicemail. The caller leaves a recording for someone to hear later.
• Phone menu. The caller presses a number. Call24 takes a spoken request.

Who an AI answering service fits

Each trade uses the same assistant while the crew is on a job. You change the greeting and the questions. The assistant answers while the number is active.

• Plumbing. Leak and clog calls while the crew is on a job. Name, callback, address, and what is leaking.
• HVAC. No heat and no cool calls while the number is active. Symptom, name, callback, and address.
• Electrical. Outage and panel calls while the electrician is on a job. Name, address, and the work. It does not send an electrician.
• Roofing. Storm and leak calls while the crew is on a roof. Address, damage, and a saved call for follow up.

Real estate and property management

Buyer and seller calls are on the real estate answering service page. Call24 takes the name, the callback, and what they need while the agent is showing a home.

Tenant calls, maintenance requests, and leasing inquiries are on the property management answering service page. Call24 notes the unit and the request. It does not contact emergency services.

• Real estate. Buyer and seller calls while an agent is showing a home.
• Property management. Tenant calls, maintenance requests, and leasing inquiries.

How Call24 handles a call

The same path is on the AI receptionist for home services page.

1. The caller dials your business number.
2. Call24 answers with the greeting you wrote, while the number is active.
3. It asks for the name, a callback number, the address, and the problem in the caller's words.
4. The call is saved in the call log, with a recording when one is available.
5. If Google Calendar is connected, it can create a calendar event. Otherwise a person follows up from the call log.

Setup and the call log

Pick a plan, add a number, and write the greeting. Connect Google Calendar only if you want an event from the call. From the account you can also start an outbound call to a number you enter. That call uses your script and is saved.

What the assistant does not do

It does not give repair, safety, medical, or electrical advice. It does not contact emergency services, dispatch a technician, or promise a repair time. If you add a Transfer Call tool, you define the destinations and the assistant can transfer the call. Without that tool, it does not send the caller to someone on a job.

Minutes and plans

After hours and weekend calls can reach the same number while it is active. That coverage is on the after hours answering service page.

Basic is $99 a month. Pro is $199 a month. 7 day trial on the first paid plan.

An additional phone number is $10 a month. Extra minutes use the per minute rate on the Pricing page.

Pricing

• Basic. $99 a month
• Pro. $199 a month

Related pages

Trade pages for the calls each shop gets are collected on use cases.

Read what a virtual receptionist service is.

Voicemail is covered in stop letting voicemail kill your leads.

A phone menu is covered in voice AI versus a traditional phone menu.

Call coverage for plumbers, electricians, and HVAC companies.

How a live service compares with an AI receptionist for trades is in answering service vs AI receptionist.

Questions to ask before you pick a provider are in how to select a small business answering service.

Smith.ai alternative · Ruby alternative

AI answering service questions

What is an AI answering service?

An AI answering service answers the business number you attach with the greeting and questions you wrote, then saves the call so a person can follow up. Call24 is that assistant. It does not promise a booked job.

How is Call24 different from a human answering service?

A human answering service puts a person on the phone. Call24 follows the script you write and uses the minutes on your plan. It does not contact emergency services, and you still review the call log.

How is this different from voicemail or a phone menu?

Voicemail stores a message for someone to listen to later. A phone menu asks the caller to press a number. Call24 takes a spoken request with your greeting and questions, then saves the call in the call log, with a recording when one is available.

Which businesses can use it?

Plumbing, HVAC, electrical, and roofing crews use it while they are on a job. Real estate agents use it for buyer and seller calls. Property managers use it for tenant calls, maintenance requests, and leasing inquiries.

Does the line answer after hours and on weekends?

After hours and weekend calls can reach the same number while it is active. Talk time comes from the minutes on your plan. Extra minutes use the per minute rate on the Pricing page.

What do the monthly plans cost?

Basic is $99 a month. Pro is $199 a month. The first paid plan includes a 7 day trial. The Pricing page loads current minutes, numbers, and assistants. An additional phone number is $10 a month.